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Patient Concerns, Complaints or Grievances
What do I do if I have a concern or complaint about my care?
If you have a concern or complaint, we want to help. Please let us to try to address your concern first. We want to solve your problem as quickly as possible.
For concerns or complaints, please follow these steps:
If we were unable to resolve your concern, here are some extra steps you may take.
If we cannot work out your concern or complaint in a timely manner, we will take extra steps. At these times a complaint becomes a formal grievance. This process takes longer and has several steps:
If you are not satisfied with the Patient Representative's report.
If you are not satisfied with the Leader's report.
Complaints Posted on Social Media Websites
Posts on social media websites like Facebook are not grievances. If you post a complaint on a social media website, including St. Anthony Hospital's Facebook page, we will respond with contact information for our Patient Representative.
Patient Account and Billing Issues
Generally, patient account and billing issues are not grievances. For help with patient account and billing issues, call Centura Patient Financial Services at 888-269-7001.
Mental Health or Behavioral Rights Complaints or Grievances
Centura Health complies with the Civil Rights Act of 1964 and Section 504 of the Rehabilitation Act of 1973, and no person shall be excluded from participation in, be denied benefits of, or otherwise be subjected to discrimination in the provision of any care or service on the grounds of race, religion, color, sex, national origin, sexual preference, ancestry, age, familial status, disability or handicap.
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